Shipping Policy

Shipping Policy
Last updated: December 7, 2025

Thank you for shopping with us. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. By placing an order through our store, you agree to the terms described in this policy. Our business address is Vicent Serra Llamador, 12550 Castellón, Spain.

Order Processing Times: Orders are processed Monday through Friday, excluding holidays. Processing generally takes 1 to 3 business days. You will receive a confirmation email once your order has been shipped. During peak seasons or high-volume periods, processing times may be slightly longer.

Shipping Rates and Delivery Estimates: Shipping costs are calculated at checkout based on destination, shipping method, and package weight. Estimated delivery times are as follows: Domestic shipments within Spain: 2 to 5 business days. European Union: 4 to 10 business days. International shipments: 7 to 20 business days. Delivery times are estimates and may vary due to factors such as customs procedures, carrier delays, holidays, or unexpected events.

Shipment Tracking: Once your order is shipped, you will receive a confirmation email containing tracking information if available. Tracking updates may take 24 to 48 hours to appear.

Customs, Duties, and Taxes: International orders may be subject to customs fees, import duties, or taxes once the shipment reaches the destination country. These charges are the responsibility of the customer, as we cannot determine or control them. We are not liable for delays caused by customs.

Shipping Address Information: Customers are responsible for providing accurate and complete shipping information. We are not responsible for orders delayed or returned due to incorrect or incomplete addresses. If a package is returned because of an incorrect address, the customer may be responsible for additional shipping fees.

Lost or Damaged Packages: We are not responsible for packages lost or damaged during transit. If your order arrives damaged, please contact the shipping carrier to file a claim. We will assist you with the necessary documentation if needed.

Order Changes and Cancellations: Once an order has been processed or shipped, we cannot guarantee the ability to modify or cancel it. If you need to make a change, contact us as soon as possible and we will do our best to assist you.

Contact Information: If you have any questions about our Shipping Policy, you may contact us through our store’s contact page.